Quality indicators are measurable elements that help assess the performance and effectiveness of a service, product, or process. They provide objective data that can be used to evaluate whether certain standards or goals are being met. Common examples include customer satisfaction ratings, error rates, and compliance with regulations.
These indicators are essential in various fields, including healthcare, education, and manufacturing. In healthcare, for instance, quality indicators might track patient outcomes or the timeliness of care. By analyzing these metrics, organizations can identify areas for improvement and ensure they are delivering high-quality services to their clients.