Policies and procedures are essential guidelines that organizations create to ensure consistent and effective operations. A policy is a formal statement that outlines an organization's values and expectations, while a procedure provides specific steps to follow in order to achieve those policies. Together, they help employees understand their roles and responsibilities. These documents serve to promote compliance with laws and regulations, enhance efficiency, and reduce risks. By clearly defining how tasks should be performed, policies and procedures help maintain quality and accountability within the organization, ultimately contributing to its overall success.