A Knowledge Base is a centralized repository where information is stored, organized, and made accessible. It can include articles, FAQs, and guides that help users find answers to their questions. Companies often create a knowledge base to assist customers in troubleshooting issues or learning about their products, enhancing user experience and reducing support costs. In addition to customer support, a knowledge base can also serve as a valuable resource for employees. By providing easy access to company policies, procedures, and best practices, it helps improve efficiency and ensures everyone is on the same page. This can lead to better collaboration and a more informed workforce.