IT incident management is a systematic approach to handling unexpected disruptions in IT services. It involves identifying, logging, and categorizing incidents to restore normal service operation as quickly as possible, minimizing impact on business operations. The process typically includes several stages: detection, assessment, resolution, and closure. Effective incident management ensures that issues are addressed promptly, communication is maintained with affected users, and lessons learned are documented to prevent future occurrences. This helps organizations maintain service quality and improve overall IT service management.