Front of House
The term "Front of House" (FOH) refers to the areas of a venue that are open to the public, particularly in the hospitality and entertainment industries. In restaurants, this includes the dining area, bar, and reception, where customers interact with staff. In theaters, FOH encompasses the lobby, box office, and seating areas where audiences gather before and during performances.
FOH staff play a crucial role in creating a positive experience for guests. This team typically includes hosts, servers, bartenders, and ushers, who are responsible for customer service, managing reservations, and ensuring that the venue runs smoothly. Their interactions significantly impact customer satisfaction and overall ambiance.