Dialogflow is a cloud-based platform developed by Google that enables developers to create conversational interfaces, such as chatbots and voice assistants. It uses natural language processing (NLP) to understand user inputs and respond appropriately, making it easier for businesses to interact with customers through various channels like websites, mobile apps, and messaging platforms. With Dialogflow, users can design and manage their conversational agents using a user-friendly interface. The platform supports multiple languages and integrates with other Google services, allowing for seamless deployment and scalability. This makes it a popular choice for companies looking to enhance customer engagement through automated conversations.