Quality refers to the degree of excellence or superiority of a product, service, or process. It encompasses various attributes such as durability, reliability, and performance, which contribute to customer satisfaction. Organizations often implement quality management systems to ensure that their offerings meet specific standards and requirements. Defining quality can vary across different industries and contexts. For instance, in manufacturing, quality might focus on the precision of machinery and materials, while in healthcare, it may emphasize patient outcomes and safety. Ultimately, quality is about meeting or exceeding expectations to deliver value to consumers.