The Civilian Office of Police Accountability (COPA) is an independent agency in Chicago responsible for investigating complaints against police officers. Established to enhance transparency and accountability, COPA reviews incidents involving police misconduct, including excessive force and discrimination. COPA aims to build trust between the community and law enforcement by ensuring fair investigations and providing recommendations for policy improvements. The agency also engages with the public to educate them about their rights and the complaint process, fostering a collaborative relationship between civilians and the Chicago Police Department.