CAF, or the Common Assessment Framework, is a tool used by public sector organizations in Europe to improve their services. It provides a structured approach for assessing and enhancing the quality of services delivered to citizens. The framework encourages collaboration and sharing of best practices among organizations. The CAF is based on the principles of Total Quality Management and focuses on key areas such as leadership, strategy, and stakeholder engagement. By using the CAF, organizations can identify strengths and areas for improvement, ultimately leading to better outcomes for the communities they serve.