A Banking Ombudsman is an official appointed to resolve complaints and disputes between customers and banks. This role is part of a regulatory framework designed to ensure fair treatment of consumers in the banking sector. The Ombudsman investigates complaints related to issues like service quality, unauthorized transactions, and loan disputes, providing a free and accessible way for customers to seek redress. The Banking Ombudsman operates independently and aims to settle disputes through mediation and negotiation. If a resolution cannot be reached, the Ombudsman has the authority to make binding decisions, ensuring that banks adhere to fair practices and maintain customer trust.