BSS, or Business Support Systems, refers to the software applications and tools that help organizations manage their operations and customer interactions. These systems are essential for tasks such as billing, customer relationship management, and service provisioning. By streamlining these processes, BSS enables companies to improve efficiency and enhance customer satisfaction. In the telecommunications industry, BSS plays a crucial role in managing customer accounts and service delivery. It often works alongside OSS (Operational Support Systems) to ensure seamless service management. Together, BSS and OSS help businesses respond quickly to market changes and customer needs, ultimately driving growth and profitability.