Adjusters are professionals who evaluate insurance claims to determine the extent of the insurance company's liability. They investigate the details of a claim, which may involve inspecting property damage, interviewing witnesses, and reviewing relevant documents. Their goal is to ensure that claims are settled fairly and in accordance with the terms of the insurance policy. There are different types of adjusters, including staff adjusters, who work directly for insurance companies, and independent adjusters, who are hired on a contract basis. Additionally, public adjusters represent policyholders and help them negotiate their claims. Each type plays a crucial role in the claims process.