Automatisation refers to the use of technology to perform tasks that would typically require human intervention. This process can involve machines, software, or systems designed to carry out repetitive or complex activities more efficiently and accurately. Common examples include robotic process automation in industries and automated customer service systems. The benefits of automatisation include increased productivity, reduced errors, and cost savings. By streamlining operations, businesses can focus on more strategic tasks while machines handle routine functions. This shift can lead to improved service delivery and enhanced overall performance in various sectors, including manufacturing and information technology.